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Richard Mullender

Richard Mullender

Richard is a former London detective and Scotland Yard Hostage Negotiator. He founded The Listening Institute teaching business leaders to listen, understand and influence; giving them a distinct business advantage.

Former Scotland Yard Hostage Negotiator
The Listening Institute

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About this Speaker

Richard is a former London detective and Scotland Yard Hostage Negotiator. After military service and time in the private sector, Richard joined the Metropolitan police. He worked as a detective investigating serious crimes. Then one life-changing day he trained to become a hostage negotiator. Richard’s skills were so well regarded that he was appointed Lead Trainer at Scotland Yard’s National Hostage and Crisis Negotiation Unit. We’re not at liberty to tell you Richard’s full activities in defence of British subjects abroad. However he was part of the team that negotiated the high-profile release of three UN workers held hostage by the Taliban in Afghanistan in 2004. And Richard’s listening expertise contributed to the intelligence that informed the rescue of Norman Kember in Iraq in 2006. In the decade since leaving the police, Richard has established his own independent consultancy where his skills have been in high demand. Training for law enforcement agencies including Scotland Yard Crime Academy The Federal Bureau of Investigation (FBI) The South African Directorate of Special Operations, aka The Scorpions Police forces in Brazil, the Philippines and Cyprus Advising international government bodies including The United Nations The World Food Programme (as consultant to the Head of Security) The Maltese Government (pre-Commonwealth Heads of Government meeting) The Indian secret services Coaching for the public and private sector including Accor Hotels BAE (Dettica) BNP Paribas Cambridge University CIMA IMI plc Leeds University Norton Rose Oracle SAS Shell SJ Berwin TGI Fridays